Refund & Returns Policy
At Petvex, we want you to feel comfortable ordering from us. If something isn’t right with your purchase, we’re here to help.
Returns
We accept returns for both defective and non-defective products within 30 days of delivery.
Returned products must be new, unused, and in their original condition. Please include any original packaging or accessories that came with the product when possible.
How to Request a Return
If you would like to return an item, please contact us at info@petvex.shop with your order number and a brief description of the reason for the return.
Eligible returns can be made by mail or in person.
For mail returns, Petvex provides a free return label. There is no restocking fee for eligible returns.
For in-person returns, please contact us first so we can provide the appropriate instructions and confirm the return details before visiting.
Return Shipping
For eligible returns sent by mail, return shipping is free and Petvex will provide a return label.
There are no restocking fees for approved returns.
Please contact us before sending a return by mail so we can provide the correct return instructions.
Exchanges
We accept exchanges for eligible products within 30 days of delivery.
If you would like to exchange an item, please contact us with your order number and details about the product you would like to exchange. Exchange availability may depend on product availability.
Refunds
Once we receive and review your returned product, we will process your refund if the return meets our policy requirements.
Refunds are generally processed within 10 days after the returned item has been received and approved.
Refunds are issued to the original payment method used for the purchase. Your bank or payment provider may require additional time for the refund to appear in your account.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive an incorrect product, please contact us as soon as possible.
Please provide your order number and, if helpful, photos of the product so we can review the issue and assist you.
Return Methods
Petvex accepts eligible returns through the following methods:
- By mail: A free return label is provided for eligible returns.
- In person: Customers may return eligible products in person after contacting Petvex and receiving return instructions.
Contact Us
If you have questions about returns, exchanges, or refunds, please contact us:
Petvex
Email: info@petvex.shop
Phone: +1 (912) 923-1833
Address: 2165 Pace St, Covington, GA 30014, United States
We’re happy to help and will do our best to make the return process straightforward.