Shipping Policy
Thank you for shopping with Petvex. We are committed to delivering your orders quickly, safely, and reliably. Please review our shipping policy below for full details on order processing and delivery times.
📦 Order Processing Time (Handling Time)
All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
Orders placed after our daily cutoff time will be processed the next business day.
⏰ Order Cut-Off Time
Our daily order cut-off time is 5:00 PM (EST).
- Orders placed before 5:00 PM will begin processing the same day
- Orders placed after 5:00 PM will be processed the next business day
🚚 Shipping & Delivery Time
Once your order has been processed, delivery typically takes 7–12 business days depending on your location within the United States.
Please note: Delivery times are estimates and may vary due to factors such as carrier delays, weather conditions, or high demand periods.
💲 Shipping Cost
We offer a flat-rate shipping fee of $4.99 on all orders.
📍 Shipping Locations
We currently ship within the United States.
📬 Order Tracking
Once your order has been shipped, you will receive a tracking number via email so you can monitor your delivery in real-time.
⚠️ Delays & Issues
While we strive to meet all delivery timelines, Petvex is not responsible for delays caused by:
- Shipping carriers
- Incorrect shipping information provided by the customer
- Weather or unforeseen logistical issues
📞 Contact Us
If you have any questions about your order or shipping, feel free to contact us:
Phone: +1 (646) 493-0444
Email: info@petvex.shop
Thank you for choosing Petvex—we appreciate your trust and look forward to serving you and your pets!