Privacy Policy

At Petvex, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, shop online, or interact with our services. By using Petvex, you agree to the practices described below.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, shipping and billing addresses, payment details.
  • Non-Personal Information: Browser type, IP address, pages visited, device information, cookies, and browsing patterns.
  • Transactional Information: Order history, returns, preferences, and customer support inquiries.

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders efficiently.
  • Communicate order updates, promotions, and important notifications.
  • Improve our website, products, and services.
  • Respond to customer service inquiries and provide support.
  • Comply with legal obligations and prevent fraud.

3. Sharing Your Information

Petvex does not sell, trade, or rent your personal information to third parties. We may share information with:

  • Service Providers: Shipping companies, payment processors, and email platforms to complete orders and communications.
  • Legal Compliance: When required by law or to protect our rights, property, or safety.

4. Cookies & Tracking

Our website uses cookies and tracking technologies to:

  • Enhance user experience and website functionality.
  • Analyze website traffic and customer behavior.
  • Provide personalized marketing and product recommendations.

You can manage cookies through your browser settings. Disabling cookies may affect some website features.

5. Data Security

We implement industry-standard security measures to protect your personal information, including:

  • Secure servers and encrypted transactions (SSL).
  • Restricted access to sensitive data.
  • Regular monitoring and updates to safeguard information.

6. Your Privacy Rights

You have the right to:

  • Access and review the personal information we hold about you.
  • Request corrections or updates to your information.
  • Opt out of marketing communications at any time.

To exercise these rights, please contact us at info@petvex.shop.

7. Children’s Privacy

Petvex does not knowingly collect personal information from children under 13. If you believe we have collected information from a child, please contact us immediately, and we will delete it.

8. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with the updated date. We encourage you to review it regularly.

9. Contact Us

If you have any questions or concerns about our privacy practices, please contact us:

Petvex
Phone: +1 (646) 493-0444
Email: info@petvex.shop
Address: 1326 E 48th St #1, Brooklyn, NY 11234, United States