Privacy Policy
Effective Date: August 3, 2026
At Petvex, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit www.petvex.shop, place an order, or interact with our services.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
- Payment information (processed securely through our payment providers)
- Account login information (if applicable)
Order Information
We collect information related to your purchases, including:
- Products ordered
- Order history
- Returns and refunds
- Customer support requests
Automatically Collected Information
When you browse our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Referring website
- Date and time of your visit
- Cookies and similar tracking technologies
2. How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Deliver products and provide customer support
- Send order confirmations and shipping updates
- Respond to inquiries and requests
- Improve our website and shopping experience
- Personalize product recommendations
- Detect and prevent fraud or unauthorized activity
- Comply with legal obligations
- Send promotional emails (only where permitted or with your consent)
3. Sharing Your Information
We respect your privacy.
Petvex does not sell, rent, or trade your personal information for monetary value.
We may share your information only with trusted third parties that help us operate our business, including:
- Payment processors
- Shipping and delivery providers
- Website hosting providers
- Analytics providers
- Email communication platforms
- Fraud prevention services
These service providers are only permitted to use your information to perform services on our behalf and are required to protect your information.
We may also disclose information if required by law or to protect our legal rights.
4. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Keep our website functioning properly
- Remember your preferences
- Analyze website traffic
- Improve website performance
- Measure marketing effectiveness
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.
5. Data Security
We use commercially reasonable security measures to protect your information, including:
- SSL encrypted connections
- Secure payment processing
- Restricted access to customer information
- Regular website monitoring
- Security updates and maintenance
Although we take reasonable precautions, no method of online transmission or storage is completely secure.
6. Data Retention
We retain personal information only for as long as necessary to:
- Complete your orders
- Provide customer support
- Meet legal, accounting, and tax obligations
- Resolve disputes
- Enforce our agreements
When your information is no longer required, we securely delete or anonymize it where appropriate.
7. Your Privacy Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Request a copy of your information
- Withdraw consent where applicable
- Opt out of marketing communications at any time
To exercise these rights, please contact us at:
Email: info@petvex.shop
We may request information to verify your identity before fulfilling your request.
8. California Privacy Rights (CCPA/CPRA)
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).
These rights may include:
- The right to know what personal information we collect and how it is used.
- The right to request access to the personal information we maintain.
- The right to request correction of inaccurate personal information.
- The right to request deletion of personal information, subject to legal exceptions.
- The right to opt out of the sale or sharing of personal information, where applicable.
- The right to limit the use of certain sensitive personal information where required by law.
- The right not to receive discriminatory treatment for exercising your privacy rights.
Petvex does not sell your personal information for monetary value and does not knowingly share personal information for cross-context behavioral advertising as defined under California law.
California residents may submit privacy requests by emailing info@petvex.shop. We may verify your identity before processing your request.
9. Children’s Privacy
Our website is not directed to children under the age of 13.
We do not knowingly collect personal information from children. If you believe that a child has provided personal information to us, please contact us immediately so we can remove the information.
10. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those external websites. We encourage you to review their privacy policies before providing personal information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements.
Any updates will be posted on this page with a revised Effective Date.
12. Contact Us
If you have any questions about this Privacy Policy or would like to exercise your privacy rights, please contact us:
- Email: info@petvex.shop
- Phone: +1 (646) 980-5451
- Address: 26 Mowbray Ave, Bay Shore, New York 11706, United States