FAQ Help Center
Have questions? We’ve got answers! Here are the most common questions from our customers.
Orders
Q: How do I place an order?
A: Simply browse our products, add your favorites to the cart, and proceed to checkout. Follow the steps to complete your purchase securely.
Q: Can I change or cancel my order?
A: If your order has not been processed yet, we may be able to update or cancel it. Please contact us within 24 hours at info@petvex.shop
Shipping
Q: How long does shipping take?
A: Orders are processed within 1–3 business days, and delivery typically takes 7–12 business days within the United States.
Q: How much does shipping cost?
A: We offer a flat-rate shipping fee of $4.99 on all orders.
Q: Do you provide tracking information?
A: Yes! Once your order ships, you’ll receive a tracking number via email.
Payments
Q: What payment methods do you accept?
A: We accept major payment methods including Visa, Mastercard, American Express, Discover, JCB, Diners Club, and Google Pay.
Q: Is my payment information secure?
A: Absolutely. All transactions are protected with secure SSL encryption to keep your data safe.
Returns & Refunds
Q: What is your return policy?
A: You can request a return within 14 days of receiving your order if the item is unused and in its original condition.
Q: What if I receive a damaged or wrong item?
A: Please contact us within 48 hours with photos of the item. We will offer a replacement or full refund.
Q: How long do refunds take?
A: Approved refunds are processed within 5–7 business days to your original payment method.
Contact & Support
Q: How can I contact Petvex?
A: Contact Information of Petvex shop:
- Email: info@petvex.shop
- Phone: +1 (646) 980-5451
- Address: 26 Mowbray Ave, Bay Shore, New York 11706, United States
Q: What are your customer service hours?
A: Monday–Friday: 9:00 AM – 6:00 PM (EST)
Still Have Questions?
We’re here to help! Contact our support team anytime, and we’ll make sure you and your pet get the best experience possible.