FAQ Help Center

Have questions? We’ve got answers! Here are the most common questions from our customers.

🛍️ Orders

Q: How do I place an order?
A: Simply browse our products, add your favorites to the cart, and proceed to checkout. Follow the steps to complete your purchase securely.

Q: Can I change or cancel my order?
A: If your order has not been processed yet, we may be able to update or cancel it. Please contact us as soon as possible at info@petvex.shop.

🚚 Shipping

Q: How long does shipping take?
A: Orders are processed within 1–3 business days, and delivery typically takes 7–12 business days within the United States.

Q: How much does shipping cost?
A: We offer a flat-rate shipping fee of $4.99 on all orders.

Q: Do you provide tracking information?
A: Yes! Once your order ships, you’ll receive a tracking number via email.

💳 Payments

Q: What payment methods do you accept?
A: We accept major payment methods including Visa, Mastercard, American Express, Discover, JCB, Diners Club, and Google Pay.

Q: Is my payment information secure?
A: Absolutely. All transactions are protected with secure SSL encryption to keep your data safe.

🔄 Returns & Refunds

Q: What is your return policy?
A: You can request a return within 14 days of receiving your order if the item is unused and in its original condition.

Q: What if I receive a damaged or wrong item?
A: Please contact us within 48 hours with photos of the item. We will offer a replacement or full refund.

Q: How long do refunds take?
A: Approved refunds are processed within 5–7 business days to your original payment method.

🐾 Products

Q: Are your products suitable for all pets?
A: Most of our products are designed for a wide range of dogs and cats. Please check product descriptions for size and suitability details.

Q: How do I choose the right size for my pet?
A: Refer to the size chart on each product page. If unsure, feel free to contact us—we’re happy to help!

📞 Contact & Support

Q: How can I contact Petvex?
A: You can reach us anytime:

Q: What are your customer service hours?
A: Monday–Friday: 9:00 AM – 6:00 PM (EST)

🐶 Still Have Questions?

We’re here to help! Contact our support team anytime, and we’ll make sure you and your pet get the best experience possible.